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Return Policy & Warranty

Return Policy

We hope you love all the items you purchase on, but if you do not, we understand.

You can return any items received through, but we have two stipulations:

  • Returns must be made within 30 days of customer receipt. After 30 days, we cannot offer you a refund or exchange.
  • Items must be undamaged in order to be eligible for return or exchange.

To return your product, please email, and we will provide you with a return address. Please do not ship items back unannounced, we may not be able to refund your purchase if you do.

To complete your return, we require a receipt or proof of purchase.

You can initiate your return via our self-service returns portal. Click here.

KeySmart Pro Restocking Fee

If you return your KeySmart Pro after linking it to your phone, we will have to charge you a 15% restocking fee. We apologize for this fee, but after you sync the unit to your phone we are unable to resell it as it is impossible to unlink an already synced unit.

Mystery Pouch Sale Not Eligible For Returns

Because of the nature of the mystery pouch returns will not be accepted.

2-year Warranty

All new KeySmarts purchased at come with a 2 year warranty.

If your KeySmart breaks under normal wear and tear within 2 years of purchase, we will replace it for you.

To claim your warranty please email with:

  • Your Order Number (If you can't find it that is OK... we should be able to locate it in our system)
  • Pictures of Your Broken KeySmart
  • A Brief Description of How Your KeySmart Broke (This information helps us to keep improving the design of the KeySmart)

Customs Fees

Unfortunately customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.


After your return is approved, a refund will be applied to your credit card or original method of payment within a week.

Late or Missing Refunds

Please contact your bank and then credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.

If they can't help you, please contact us at

Sale Items

If approved, sale items will be refunded at sale price.


We accept exchanges of undamaged items within 30 days of the customer's receipt. Customer must pay additional shipping and handling charges. Please send us an email at, and we will provide you with a return address.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.